Q: Are your products authentic?
A: Yes. At Multi Beauty, we only stock 100% genuine, branded beauty products sourced directly from authorised distributors and trusted suppliers.

Q: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favourites, and enjoy exclusive offers.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Afterpay, and major digital wallets.

Q: How long does delivery take?
A: Standard delivery takes 2–5 business days within Australia. For WA, Tasmania, NT and North NQL deliveries can take 5-7 business days.

Q: Can I return an item if I change my mind?
A: Yes. We accept returns within 30 days of purchase, provided items are unused, unopened, and in original condition.

Q: Do you ship internationally?
A: Currently we ship across Australia but not internationally.

Q: How do I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier’s website to monitor its status.